Hotel Analysis
Based on 4 sites · 3,011 reviews
A 5-star luxury hotel in Tokyo's Nagatacho, directly connected to the subway and next to Hie Shrine. Guest reviews repeatedly highlight the staff's thoughtful care and service.
Across booking sites, comments like 'staff approach with smiles and help proactively' and 'comfortable even with family' are common. Rooms are spacious and spotless, with praise for bedding and bathrooms. Location makes Ginza and Tokyo Tower easily accessible. Breakfast and club lounge food get repeated mentions for being delicious.
Some reviews note minor check-in errors or inconvenience from cleaning staff rearranging items. Tattoo holders express regret over spa restrictions.
Families, couples, and business travelers show high satisfaction. Ideal for those seeking attentive service.
Strengths
Staff's thoughtful care and smiling service repeated in all reviews
Rooms spacious, spotless, with comfortable bedding and bathrooms
Subway-direct location makes Ginza etc. convenient, common in reviews
Breakfast and club lounge food delicious, repeated praise
High cleaning standards and overall cleanliness frequently mentioned
Good to Know
Some reviews note inconvenience from cleaning staff rearranging toiletries
Minor check-in errors or service misses mentioned in some cases
Reviews from tattooed guests regretting spa access restrictions
Recommended For
Families — Family reviews repeat staff's thoughtful care even with kids, comfortable
Couples — Convenient location and romantic rooms praised in couple reviews
Business travelers — Subway access and quiet environment make work commutes easy, common feedback
Luxury relaxation seekers — High service and cleanliness satisfaction for leisurely stays, review pattern
Ratings by Booking Site
Overall 9.4/10 · 4 sites · Based on 3,011 reviews
Guest Reviews
4 booking sites · 3,011 reviews
Frequently Mentioned
라쿠텐트래블
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Family
라쿠텐트래블
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Family
Agoda
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Couple
Agoda
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Couple
Expedia
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Couple
추천 영상
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FAQ
What are the check-in/check-out times at The Capitol Hotel Tokyu?
Typically, check-in starts at 3:00 PM and check-out is by 11:00 AM. Please contact the hotel directly for exact times.
What do guests say about this hotel?
The Capitol Hotel Tokyu has received a rating of 9.2/10 from 1,759 guests.