Hotel Analysis
Based on 4 sites · 19,359 reviews
Located in downtown Manhattan, right next to the One World Trade Center, this 4-star hotel is highly praised for its prime location. Guests consistently highlight that the proximity to major landmarks and subway stations makes it an ideal base for exploring New York City.
The rooms are described as modern and well-maintained, with high satisfaction regarding the comfort of the bedding. The professional and friendly service provided by the staff is another recurring positive theme in reviews. The lobby bar is also well-regarded as a pleasant space to unwind after a day of sightseeing.
However, some guests have noted that the rooms are smaller than expected, and there are complaints regarding bed sizes being labeled as queen but feeling more like full-size beds. Additionally, potential issues such as construction noise in the area and inconsistencies in housekeeping services are points to consider before booking.
Strengths
Prime location within walking distance to major attractions like One World Trade Center and subway stations
High satisfaction with bedding comfort and mattress quality
Professional and friendly staff with convenient luggage storage services
Modern, clean room interiors and a pleasant lobby bar atmosphere
Good to Know
Some guests find the rooms smaller than expected
Complaints that beds labeled as queen size feel more like full size
Occasional noise from nearby construction and inconsistent housekeeping service
Recommended For
Sightseers — Ideal for travelers who want to explore downtown Manhattan landmarks on foot.
Business Travelers — Highly preferred by business travelers due to its proximity to Wall Street and clean room conditions.
Ratings by Booking Site
Overall 8.8/10 · 4 sites · Based on 19,359 reviews
Guest Reviews
4 booking sites · 19,359 reviews
Frequently Mentioned
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FAQ
Typically, check-in starts at 3:00 PM and check-out is by 11:00 AM. Please contact the hotel directly for exact times.
The Cloud One New York-Downtown, by the Motel One Group has received a rating of 8.7/10 from 46 guests.



















