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Hotel Analysis
Based on 2 sites · 2,087 reviews
This 5-star resort in Nusa Dua, Bali, is 15 minutes from the airport, making travel easy. It's near convention centers and malls, suiting business travelers and vacationers alike. Guests often praise the friendly staff and spacious rooms in reviews.
Reviews across sites repeatedly mention 'helpful and friendly staff.' Beds and mattresses are comfortable, and balcony views are a highlight. The large pool and poolside bar get positive nods.
However, cleanliness and maintenance issues come up often. Complaints include bathroom rust and mold, pool debris, bugs, broken elevators, and weak Wi-Fi.
Best for business trips or short stays enjoying resort facilities. Families should check cleanliness first.
Strengths
Staff are friendly and helpful, repeated across multiple sites
Rooms are spacious with comfortable beds and mattresses
Great balcony views and large pool mentioned often
Convenient for airport and conventions, good for business trips
Good to Know
Bathroom rust/mold, dirty pool, and bugs frequently complained about
Outdated facilities with poor maintenance repeated in reviews
Weak Wi-Fi and broken elevators mentioned
Recommended For
Business travelers — Close to airport/conventions, easy access and helpful staff in reviews
Couples — Spacious rooms, comfy beds, great balcony views praised often
Solo travelers — Friendly staff and convenient pool use mentioned
Ratings by Booking Site
Overall 7.4/10 · 2 sites · Based on 2,087 reviews
Guest Reviews
2 booking sites · 2,087 reviews
Frequently Mentioned
Trip.com
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Couple
Trip.com
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Business
Agoda
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Solo
Agoda
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Solo
Trip.com
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Family
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Nearby
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Bali Popular Tours & Activities
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FAQ
Typically, check-in starts at 3:00 PM and check-out is by 11:00 AM. Please contact the hotel directly for exact times.
The Crystal Luxury Bay Resort Nusa Dua - Bali has received a rating of 7.4/10 from 2,014 guests.