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Hotel Analysis
Based on 6 sites · 1,685 reviews
A 4-star hotel in the heart of Hanoi's Old Quarter. Guest reviews frequently highlight the staff's friendliness and convenient location.
Across multiple booking sites, staff like Selina and Emma are repeatedly praised for 'top-notch hospitality' and 'anticipating needs.' Breakfast gets consistent acclaim for its variety including pho. Being in the Old Quarter means attractions and eateries are walkable.
However, the alleyway entrance confuses newcomers. Some rooms have thin walls causing noise, or feel dated.
Suits couples, business travelers, or short city trips. Great for privacy while exploring the city.
Strengths
Staff's friendly and attentive service is repeatedly mentioned in all reviews
Old Quarter central location walkable to Hoan Kiem Lake, attractions, and eateries
Breakfast praised for variety and taste, including fresh pho
Rooms described as clean and comfortable across sites
Good to Know
Alleyway location hard to find on first arrival, repeated in reviews
Some rooms have thin walls letting in noise
Rooms feel small or dated, not matching photos
Recommended For
Couples — Convenient location and welcoming staff highly satisfy couples in reviews
Business travelers — Attentive service and walkability praised in business reviews
City explorers — Old Quarter spot ideal for short trips per feedback
Ratings by Booking Site
Overall 8.9/10 · 4 sites · Based on 1,646 reviews
Guest Reviews
3 booking sites · 1,646 reviews
Frequently Mentioned
Booking.com
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Couple
Expedia
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Solo
Agoda
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Group
Trip.com
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Couple
Booking.com
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Family
Nearby
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FAQ
What are the check-in/check-out times at The Emissary Hanoi Hotel & Spa?
Typically, check-in starts at 3:00 PM and check-out is by 11:00 AM. Please contact the hotel directly for exact times.
What do guests say about this hotel?
The Emissary Hanoi Hotel & Spa has received a rating of 9.0/10 from 773 guests.