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Hotel Analysis
Based on 3 sites · 1,194 reviews
This 5-star residence hotel is located in Hanoi's Ba Dinh area. Built in 2020, reviews frequently highlight its spacious rooms and modern interiors.
Across booking sites, guests repeatedly praise the 'spacious and clean rooms.' Families and groups especially love the 3-bedroom apartments with kitchen and washer conveniences. Staff friendliness, pool, and sauna facilities get high marks. The location near the Japanese Embassy, with a convenience store and Lotte Department Store nearby, is convenient.
Some reviews mention issues like broken water heaters, shower drainage problems, and poor dryer performance, plus check-in delays. Breakfast is seen as basic by some.
It's particularly suitable for families and groups. Business travelers also express intent to return due to location and facilities.
Strengths
Reviews across sites repeatedly note spacious and clean rooms
Families and groups praise 3-bedroom apartments with kitchen and washer conveniences
Staff's friendly and prompt service is frequently mentioned
Pool and sauna facilities are clean and satisfying
Convenience store and department store nearby make location convenient
Good to Know
Some reviews mention equipment issues like broken water heaters or shower drainage
Check-in delays or key issues cause inconvenience in reviews
Dryer performance is repeatedly criticized as weak
Recommended For
Families — Spacious 3-bedroom apartments and free child policy lead to high satisfaction in family reviews
Groups — Good for large groups with space and staff support highlighted in reviews
Business travelers — Convenient location and good soundproofing noted in business reviews
Ratings by Booking Site
Overall 9.1/10 · 3 sites · Based on 1,180 reviews
Guest Reviews
3 booking sites · 1,180 reviews
Frequently Mentioned
Agoda
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Family with young children
Agoda
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Couple
Trip.com
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Family
Expedia
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Group
Agoda
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Family with young children
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FAQ
Typically, check-in starts at 3:00 PM and check-out is by 11:00 AM. Please contact the hotel directly for exact times.
The Five Residences Hanoi has received a rating of 9.1/10 from 10 guests.