Hotel Analysis
Based on 4 sites · 861 reviews
A newly opened 2024 4-star suite hotel near West Lake in Hanoi. Guests frequently praise the 'spacious and clean rooms.' Apartment-style rooms with kitchens and washers are especially popular with families.
Reviews across sites repeatedly mention 'friendly and attentive staff.' Praise for special check-in services and handling lost items. Location is walkable to Old Quarter but quieter near West Lake. Breakfast on the rooftop with lake views and pho or stir-fried noodles is highlighted.
Some reviews note 'poor soundproofing with noise' or 'drain smells.' Gym is cardio-focused, disappointing for weights.
Suits families or couples well. Business travelers like nearby cafes and convenience.
Strengths
Families rave about spacious clean rooms with kitchen and washer
Repeated praise for friendly attentive staff service
Quiet near West Lake yet walkable to Old Quarter location
Rooftop breakfast views and pho menu praised
New build with modern facilities and high cleanliness
Good to Know
Some noise due to poor soundproofing
Kitchen drain smells mentioned
Gym cardio-only lacking weights
Recommended For
Families — Spacious suites with kitchen washer high satisfaction in family reviews
Couples — Clean quiet location and great staff service in reviews
Business travelers — Convenient cafes and amenities near West Lake
Ratings by Booking Site
Overall 9.2/10 · 3 sites · Based on 861 reviews
Guest Reviews
3 booking sites · 861 reviews
Frequently Mentioned
Trip.com
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Family
Trip.com
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Business
Booking.com
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Family
Agoda
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Couple
Agoda
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Family with teens
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FAQ
What are the check-in/check-out times at The Five Suites Lilas ?
Typically, check-in starts at 3:00 PM and check-out is by 11:00 AM. Please contact the hotel directly for exact times.
What do guests say about this hotel?
The Five Suites Lilas has received a rating of 9.2/10 from 723 guests.