The Shilla Jeju - Real Guest Reviews & Booking Info

  • ✓ Honest reviews from real guests
  • ✓ Detailed ratings across 6 categories
  • ✓ 5-Star Hotel in Jeju
Jeju The Shilla Jeju 5-Star Hotel room
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The Shilla Jeju - Jeju 5-Star Hotel

9.2
Jeju
Hotel
Wheelchair Accessible Free Parking Beach 230m Free Wi-Fi (All Rooms) Currency Exchange 온수 욕조 Beach 공원 및 자연

Analysis

Key Strengths

Spacious and beautiful grounds

ideal for healing walks and offers an exotic feel

Diverse facilities and programs

high satisfaction for family trips with children

Kind and professional staff

left a good impression with attentive care and service

Excellent landscaping and artwork

artistic experiences available throughout the hotel

Keep in Mind

Potential for aging room facilities

even well-maintained areas that haven't been renovated may feel old

Steep stairs for beach access

may require physical exertion, so be aware

Some rooms have lighting issues

early morning light may enter due to only wooden blinds

Recommended For

Families satisfied with various programs and facilities for children Travelers seeking healing in nature leisurely time in beautiful gardens and grounds Travelers seeking luxurious and comfortable relaxation high satisfaction with overall service and atmosphere

Rating Details

9.2 Exceptional 13,498개 리뷰

A 5-star hotel in a perfect location in Jeju's Jungmun Tourist Complex. Strengths include luxurious facilities and top-notch service, offering a sophisticated relaxation experience. However, the parking lot view may be somewhat disappointing. Adjacent to the Teddy Bear Museum, it is ideal for families and couples.

Ratings by Trip Type

BEST
9.5
Couple
4,927
9.4
Solo
915
9.4
Family
2,261
9.4
Group
1,122
9.3
Teen
441
8.9
Biz
105

Detailed Ratings

Service BEST 9.6
Cleanliness 9.5
Facilities 9.5
Location 9.4
Value for Money 9.2
Room Comfort 9.1

Score Distribution

9+ Exceptional
82% (7,466)
8-9 Excellent
12% (1,067)
7-8 Very Good
3% (270)
6-7 Good
2% (186)
Below 6
2% (156)

Guest Reviews

10.0 • Reviewer 1 • 2025.02
+ Spacious and exotic exterior • Pleasant indoor space • Live cello music in the lobby • Friendly staff guidance • Handmade soap making experience • Hot pool and outdoor performance • Beautiful ocean view • Well-maintained garden • Perfect location in Jungmun Complex
9.6 • Reviewer 2 • 2024.09
+ Various attractions • Satisfactory meals • Friendly staff
10.0 • Reviewer 3 • 2025.08
+ Extreme kindness • Excellent landscaping and interior design • Highly satisfying kids' program
− Aging facilities
9.2 • Reviewer 4 • 2025.05
+ Beautiful grounds • Friendly and professional staff
− Parking lot view • Insufficient blackout function
See All 13,498 Reviews

Location

Map

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Nearby Restaurants

궤네깃도 서귀포 중문 흑돼지 맛집 (JEJU KOREA BBQ restaurants) (济州岛 黑猪肉美食店) (西归浦中文旅游区美食)
Black Pork

궤네깃도 서귀포 중문 흑돼지 맛집 (JEJU KOREA BBQ restaurants) (济州岛 黑猪肉美食店) (西归浦中文旅游区美食)

5.0 · 284 reviews
플로우스
Italian

플로우스

4.9 · 34 reviews
제주신라호텔 글램핑빌리지
Restaurant

제주신라호텔 글램핑빌리지

4.8 · 13 reviews
고집돌우럭 중문점
Fish

고집돌우럭 중문점

4.7 · 7,435 reviews
아이러니아이보리
Brunch

아이러니아이보리

4.6 · 75 reviews
파르나스 호텔 제주 콘페티
Buffet

파르나스 호텔 제주 콘페티

4.6 · 30 reviews
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Facilities & Services

Accommodation

Free Parking
24-Hour Front Desk

Activities

Swimming Pool
Spa/Sauna
Fitness Center

Accessibility

Wheelchair Accessible

Languages

Korean Available

FAQ

What are the check-in and check-out times for The Shilla Jeju?

Check-in is generally from 3:00 PM, and check-out is by 11:00 AM. Located in the heart of Jeju, it offers convenient access to major tourist attractions. It is recommended to inquire directly at the time of booking for exact times.

What amenities are provided?

The hotel is equipped with various amenities such as a swimming pool, free Wi-Fi in all rooms, a sauna, and the Jusangjeolli Cliff. Detailed facility information can be found on the booking page.

What is the cancellation policy?

The cancellation policy varies depending on the booking time and room type. Free cancellation availability and cancellation deadlines must be confirmed at the time of booking. Generally, free cancellation is possible up to 24-48 hours before check-in.

How is public transportation accessibility?

Public transportation is very convenient. It is located in an area accessible by public transport, making travel easy.

What are the nearby tourist attractions?

Nearby attractions include the Teddy Bear Museum (0.6 km). It is a good location for sightseeing due to its proximity to major landmarks.

What is the guest rating?

It has received a rating of 9.2/10 from 10 guests. It is highly rated. For detailed reviews, please check the actual guest review section above.

Family Travel Info

✓ Kids Club ✓ Kids Pool ✓ Free Children Policy

Special Highlights

Top Rated by Couple Travelers
Luxury Hotel

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