Hotel Analysis
Based on 3 sites · 1,401 reviews
Located right next to Crossgates Mall in Albany, this 3-star hotel serves as a convenient base for travelers due to its excellent access to shopping and highways. It features a modern, minimalist design, with well-equipped public areas like the lobby and game room that appeal to families and groups of friends.
Guests generally appreciate the friendly staff and the overall cleanliness of the property. Many reviews highlight the variety of breakfast options and the convenience of being a pet-friendly hotel. It is widely recognized as an efficient choice for travelers focused on shopping and mobility.
However, some guests have noted concerns regarding the minimalist room furnishings and soundproofing. Issues with floor-to-floor or hallway noise are occasionally mentioned, which may be a consideration for sensitive sleepers. There are also mixed opinions regarding the breakfast menu and the availability of certain in-room amenities.
Strengths
Highly convenient location near the shopping mall and highway
Friendly staff who are responsive to requests
High satisfaction with the variety of breakfast options
Pet-friendly policy makes it easy to travel with pets
Good to Know
Reports of noise from floors above or the hallway
Minimalist room layout results in limited storage space
Recommended For
Families — Features entertainment facilities like a game room and offers free stay for children
Shoppers — Located right next to Crossgates Mall, making it ideal for shopping and dining
Ratings by Booking Site
Overall 8.6/10 · 3 sites · Based on 1,401 reviews
Guest Reviews
3 booking sites · 1,401 reviews
Frequently Mentioned
Agoda
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Booking.com
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Family
Trip.com
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Nearby
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FAQ
Typically, check-in starts at 3:00 PM and check-out is by 11:00 AM. Please contact the hotel directly for exact times.
Tru by Hilton Albany Crossgates Mall has received a rating of 8.6/10 from 27 guests.