Mattoon (IL)
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Accommodation
Willow e-hotel - Mattoon (IL) Accommodation
Check-in 16:00
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Check-out 11:00
Hotel Analysis
Based on 3 sites · 19 reviews
Located in Mattoon, Illinois, Willow e-hotel operates on an unmanned system. While it positions itself as an affordable accommodation, guest experiences vary significantly.
Some guests express satisfaction with room cleanliness, comfortable bedding, and entertainment options like smart TVs. Conversely, there are recurring complaints regarding the unmanned check-in process, lack of communication, and inadequate facility maintenance.
Key issues include insufficient information regarding shared bathroom facilities and difficulties with building access codes. It is essential to verify room types and operational procedures thoroughly before booking.
Strengths
Positive feedback on room condition relative to price
Comments mentioning comfortable and cozy bedding
Access to various OTT services via smart TVs in the room
Good to Know
Check-in and access code errors due to unmanned operation
Unclear information regarding shared bathroom facilities
Difficulty resolving issues due to the absence of on-site staff
Recommended For
Budget-conscious travelers — High satisfaction for those prioritizing low rates and clean rooms
Tech-savvy travelers — Suitable for those comfortable with unmanned check-in and smart TV usage
Ratings by Booking Site
Guest Reviews
Frequently Mentioned
Price
Cleanliness
Unmanned system
4.0
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Booking.com
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Family
Booking.com
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Family
+
Room was clean and beds were comfy. Smart TV with OTT access was great for kids.
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Check-in was confusing and the door lock needs improvement.
0.4
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Booking.com
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Solo
Booking.com
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Solo
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Access code didn't work and no staff on-site to help.
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FAQ
Yes, it operates on an unmanned system without on-site staff. You must check the access code and check-in instructions provided after booking.
It depends on the room type. Some rooms require the use of shared bathrooms, so please check the room details carefully when booking.
Since there is no on-site staff, you should contact the booking platform's customer service or the contact number provided by the hotel immediately.
While amenities like smart TVs are available, caution is advised when traveling with young children due to the unmanned operation and security considerations.
Yes, free parking is provided, making it convenient for guests with vehicles.
