Hotel Analysis
Based on 4 sites · 1,934 reviews
This is a 2.5-star hotel located in Troy, Michigan. While the lobby and public areas are generally perceived as well-maintained, guest experiences regarding room conditions vary significantly.
Many guests appreciate the friendly staff and the cleanliness of the lobby. However, repeated complaints regarding aging facilities, drainage issues, and poor room cleaning persist. Issues such as pests and heating malfunctions have been reported, suggesting that maintenance is a concern for potential guests.
Breakfast service often falls short of expectations, and some rooms appear to be in urgent need of renovation. While the location may offer convenience for budget-conscious travelers, those prioritizing room cleanliness and comfort should carefully consider these factors.
Strengths
Many reviews highlight the friendly and responsive front desk staff
The lobby and public areas are generally kept clean
Good to Know
Repeated reports of pests (ants, flies, etc.) in rooms
Issues with aging facilities such as poor drainage, heating malfunctions, and broken furniture
Complaints regarding inadequate cleaning and low-quality breakfast
Recommended For
Budget-conscious travelers — Despite aging facilities, it may be considered for short stays due to the low price point
Ratings by Booking Site
Overall 7.3/10 · 4 sites · Based on 1,934 reviews
Guest Reviews
4 booking sites · 1,934 reviews
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FAQ
There are recurring complaints regarding cleanliness, including reports of pests and inadequate housekeeping. It is recommended to keep these factors in mind.
Most guests appreciate the friendly and helpful nature of the staff, noting their responsiveness when issues arise.
Satisfaction with breakfast is generally low, with many guests noting limited options and poor quality.
Located in the Troy commercial district, the location is accessible, though the overall experience is impacted by the aging facilities.
While the hotel has policies for families, concerns regarding room hygiene suggest that guests should verify room conditions upon arrival.