Hotel Analysis
Based on 3 sites · 301 reviews
A traditional ryokan in Yamagata's Zao Onsen. Guests frequently praise the attentive hospitality and delicious meals in reviews.
Reviews across sites repeatedly mention 'staff are kind and considerate.' High satisfaction with snow removal, shuttle services, and personalized meals. The natural sulfur hot spring is cozy but hot, and it's a 5-minute walk to Zao Ropeway, convenient for skiing or hiking.
Some reviews note rooms are basic and small, rain noise outside windows, or crowded small baths. Some rooms have only a toilet, so check when booking.
Best for couples or families enjoying winter skiing or hot spring relaxation.
Strengths
Staff's kind and attentive service repeatedly mentioned in reviews
Delicious dinner and breakfast with local ingredients, right portions praised often
5-min walk to Zao Ropeway, shuttle service makes ski access convenient
Natural sulfur hot springs cozy with snow views, many positive mentions
Good to Know
Hot springs too hot or small and crowded in some reviews
Rooms basic and small, some only have toilet
Rain noise from metal roof outside window on rainy days mentioned
Recommended For
Couples — Many couple reviews satisfied with hot springs, views, kind service
Families — Right meal portions and convenient shuttle praised by families
Skiers — Close to ropeway, ideal for winter skiing per reviews
Ratings by Booking Site
Overall 9.1/10 · 2 sites · Based on 301 reviews
Guest Reviews
2 booking sites · 301 reviews
Frequently Mentioned
Agoda
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Couple
Agoda
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Family with teens
Expedia
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Group
Expedia
Agoda
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Couple
Nearby
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FAQ
Typically, check-in starts at 3:00 PM and check-out is by 11:00 AM. Please contact the hotel directly for exact times.
Zao Onsen Ryokan Kinosato has received a rating of 9.4/10 from 245 guests.