Andaz Tokyo Toranomon Hills - Real Guest Reviews & Booking Info

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  • Detailed ratings across 6 categories
  • 5-Star Hotel in Tokyo
Tokyo Andaz Tokyo Toranomon Hills 5-Star Hotel room
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Andaz Tokyo Toranomon Hills - Tokyo 5-Star Hotel

9.2
Tokyo
Hotel
Wheelchair Accessible Free Parking Public Transit (110m) Blackout Curtains Restaurant Minibar 나이트 라이프

Analysis

Key Strengths

Tokyo Tower View

Offers a clear view of the iconic landmark from guest rooms

Room Cleanliness and Maintenance

Maintained for comfort with twice-daily cleaning and customized amenities

Excellent Staff Friendliness

Generally positive feedback regarding staff professionalism and kindness

Convenient Accessibility

Connected to the subway for easy travel within the city

Points to Note

High Price Point

Significant cost per night requires budget planning

Some Noise Issues

Opinions suggest that room soundproofing may not be perfect

Unprofessional Initial Service Experience

Some guests expressed dissatisfaction with check-in services

Recommended For

Travelers Preferring Tokyo Tower Views Seeking a special experience with the best views Travelers Prioritizing Convenient Transportation For those who frequently use public transport or travel extensively within the city Travelers Preferring Luxurious and Modern Design Expecting sophisticated rooms and facilities

Categories

Good

Family Travel

  • Child amenities and humidifier provided
  • Convenient travel with subway connection
  • Room view is enjoyable for children
Expensive

Price

  • Average price per night: $1,553 USD (2,251,736 KRW)
  • 176% more expensive than the Tokyo 5-star average
  • Service experience slightly disappointing for the price
Excellent

Location/Transportation

  • Convenient connection to the subway
  • Satisfactory Tokyo Tower view
  • Good accessibility with many restaurants nearby
Limited

Review Summary

  • Praises: Room design, cleanliness, some staff friendliness
  • Criticisms: Check-in experience, room soundproofing issues
  • Overall: Does not fully meet service expectations for the price

Rating Details

9.2 Exceptional 708개 리뷰

A 5-star hotel near Tokyo Station. Strengths include friendly staff and excellent service, with grand city views. However, the price can be a bit high. Close to Tokyo Tower, Ginza, and Shinjuku Gyoen National Garden, it's suitable for luxury Tokyo travelers.

Ratings by Trip Type

BEST
9.6
Teen
27
9.4
Family
29
9.3
Group
16
9.2
Couple
108
9.2
Solo
41
9.1
Biz
45

Detailed Ratings

Cleanliness BEST 9.6
Facilities 9.5
Service 9.5
Room Comfort 9.4
Location 8.9
Value for Money 8.8

Score Distribution

9+ Exceptional
73% (189)
8-9 Excellent
19% (50)
7-8 Very Good
4% (10)
6-7 Good
3% (8)
Below 6
1% (3)

Guest Reviews

9.6 Reviewer 1 2024.09
+ Meticulous room cleanliness • Friendly and English-proficient staff • Delicious lounge coffee • Convenient subway connection • Satisfying Tokyo Tower view
10.0 Reviewer 2 2024.07
+ Wonderful room • Excellent decoration • Professional staff
Slightly high price
10.0 Reviewer 3 2025.07
+ Friendly staff • Good service
7.6 Reviewer 4 2014.09
+ Novel room design • Large wooden table
Noise between floors
10.0 Reviewer 5 2025.07
+ Excellent room • Friendly staff • Plenty of surrounding restaurants

Location

Map

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Nearby Restaurants

Facilities & Services

Accommodation

Free Parking
24-Hour Front Desk

Activities

Swimming Pool
Spa/Sauna
Fitness Center

Accessibility

Wheelchair Accessible

FAQ

What are the check-in and check-out times at Andaz Tokyo Toranomon Hills?

Check-in time is from 3:00 PM, and check-out time is at 11:00 AM. As a 5-star hotel, it offers a comfortable stay. It is recommended to inquire directly at the time of booking for exact times.

What amenities are provided?

It is conveniently located for public transportation and is close to Tokyo Tower. It is equipped with various facilities befitting a 5-star hotel. Detailed facility information can be found on the booking page.

What is the cancellation policy?

The cancellation policy varies depending on the booking time and room type. Whether free cancellation is possible and the cancellation deadline must be checked at the time of booking. Generally, free cancellation is possible up to 24-48 hours before check-in.

How is the public transportation accessibility?

Public transportation is very convenient. It is close to Toranomon-hills Subway Station (approx. 2 minutes on foot, 0.1km) and Toranomon Station (subway) (approx. 6 minutes on foot, 0.4km), allowing easy access to anywhere in Tokyo.

What are the nearby tourist attractions?

It is close to major attractions such as Tokyo Tower (0.9km), Ginza (1.8km), Shinjuku Gyoen National Garden (4.1km), Shibuya Crossing (4.4km), and Meiji Jingu Shrine (4.6km). Its convenient location makes it easy to enjoy sightseeing.

What is the guest review score?

It received a high rating of 9.2/10 from 6 guests. This indicates that guests were generally satisfied and had an excellent experience.

Family Travel Info

✓ Free Children Policy

Special Highlights

Top Rated by Couple Travelers
Luxury Hotel

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