Hotel Analysis
Based on 3 sites · 1,004 reviews
Located in the Plano area of Dallas, this hotel offers spacious rooms and comfortable bedding that some guests appreciate. However, a significant number of reviews consistently raise serious concerns regarding the maintenance and cleanliness of the property.
The most frequent complaints involve unpleasant odors in hallways and rooms, sightings of pests, and issues with hot water supply. Additionally, there are recurring reports of broken elevators and fire alarm malfunctions, indicating challenges in basic facility management.
Guest experiences with staff service are polarized, with some finding them helpful while others report unresponsive or unprofessional interactions. Given the recurring issues with facility aging and hygiene, potential guests should carefully weigh these factors before booking.
Strengths
Some guests appreciate the spacious rooms and comfortable bedding
Positive feedback exists regarding the friendly and helpful attitude of certain staff members
Good to Know
Frequent complaints about unpleasant odors and poor hygiene in rooms and hallways
Recurring maintenance issues such as lack of hot water and broken elevators
Repeated reports of pest sightings and fire alarm malfunctions
Recommended For
Budget-conscious travelers — May be considered only if low price is prioritized over facility quality
Ratings by Booking Site
Overall 6.2/10 · 3 sites · Based on 1,004 reviews
Guest Reviews
3 booking sites · 1,004 reviews
Frequently Mentioned
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FAQ
Many guests have consistently reported issues with cleanliness in rooms and hallways, unpleasant odors, and pests. Caution is advised if you are sensitive to hygiene.
Multiple reviews mention that hot water is either unavailable or inconsistent.
There are numerous negative reports regarding facility management, including broken elevators, fire alarm malfunctions, and damaged furniture.
While some guests find the staff friendly, there are conflicting reports of unresponsive or unprofessional service.
Complimentary breakfast is offered, but guests have raised concerns regarding service quality and operating hours.