Hotel Analysis
Based on 3 sites · 795 reviews
Located in the Short Pump area of Northwest Richmond, this 3-star hotel is a popular choice for business travelers and families due to its modern interior and clean rooms. Guests frequently express satisfaction with the cleanliness and stylish atmosphere of public areas like the lobby and fitness center.
However, recurring feedback mentions noise from ongoing exterior construction and difficulties with parking. Additionally, the lack of complimentary lobby coffee, inconsistent Bistro operating hours, and concerns regarding breakfast pricing are points to consider before booking.
Overall, while the comfort of the rooms and the friendliness of the staff receive positive reviews, guests should be aware that accessibility and facility availability may be limited during the construction period.
Strengths
Many reviews highlight that rooms and public areas are modern and well-maintained.
Staff members are consistently praised for being friendly and helpful.
The fitness center is well-equipped and suitable for guests who enjoy working out.
Good to Know
Noise from exterior construction and difficulties with parking are noted.
Some guests expressed disappointment over the lack of complimentary coffee in the lobby.
Reviews mention that Bistro operating hours can be irregular or limited.
Recommended For
Business Travelers — The clean rooms and well-equipped fitness center make it convenient for balancing work and rest during business trips.
Families — Proximity to major shopping areas in the Short Pump region and spacious rooms make it suitable for family stays.
Ratings by Booking Site
Overall 8.4/10 · 3 sites · Based on 795 reviews
Guest Reviews
3 booking sites · 795 reviews
Frequently Mentioned
Trip.com
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Business traveler
Booking.com
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Business traveler
Trip.com
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Family
Nearby
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FAQ
It is conveniently located near the Short Pump Town Center, making it easy to enjoy shopping and dining.
Yes, there is a modern fitness center that guests frequently find satisfactory.
Some guests have reported noise from exterior construction, so it is recommended to keep this in mind when booking.
With spacious, comfortable rooms and proximity to Short Pump amenities, it is a suitable choice for families.
According to some guest reviews, free coffee service may not always be available in the lobby, so please check upon arrival.