Hotel Analysis
Based on 2 sites · 261 reviews
Located in Reno (NV), this hotel offers convenient access to the highway, but beyond that, guest satisfaction is consistently low. Many guests have raised strong concerns regarding the cleanliness of the rooms and the overall maintenance of the facilities.
Repeated reviews highlight persistent issues with hygiene, moldy odors, and broken amenities. Furthermore, guests frequently report that promised breakfast services are unavailable and express frustration with the remote check-in system and the lack of effective staff assistance.
Travelers visiting the Reno area should be aware that the property's aging infrastructure and poor management are likely to result in a highly uncomfortable stay.
Strengths
Convenient access to the highway for travelers with vehicles
Good to Know
Poor room cleanliness with reports of pests like cockroaches
Frequent equipment failures including plumbing, heating, and lighting
Breakfast services are not provided despite being advertised
Inadequate front desk support and frustration with remote check-in systems
Recommended For
Not recommended — Due to recurring hygiene and service issues, it is difficult to recommend this property to general travelers.
Ratings by Booking Site
Overall 5.5/10 · 2 sites · Based on 261 reviews
Guest Reviews
2 booking sites · 261 reviews
Frequently Mentioned
Trip.com
·
Other
Agoda
·
Couple
Nearby
Google MapsLoading map...
FAQ
Many guests booked expecting breakfast, but reviews consistently report that it is not provided.
Numerous complaints have been raised regarding hygiene, including dust, hair, and the presence of cockroaches.
Many guests have reported that even after notifying the staff about broken equipment, no appropriate action was taken.
It is located near the highway, making it relatively convenient for those traveling by car.
The hotel often operates with limited on-site staff or uses kiosks/remote systems, which some guests find inconvenient.