Hotel Analysis
Based on 4 sites · 10,997 reviews
Located in the heart of Chelsea, this 4-star hotel offers excellent accessibility to Penn Station and subway lines, making it a convenient base for exploring Manhattan. Guests frequently praise the prime location, with many noting views of the Empire State Building and proximity to Chelsea Market.
However, the building's age is reflected in reviews, with recurring mentions of outdated facilities. Long wait times for elevators and compact room sizes are common points of frustration. Some guests also note street noise and the lack of in-room refrigerators, which must be requested separately.
Overall, it is well-suited for travelers prioritizing location and practicality. While staff service is generally described as friendly, there are inconsistent reports regarding room maintenance, so guests should manage expectations accordingly.
Strengths
Excellent location near Penn Station and subway lines for easy Manhattan access
Proximity to landmarks like the Empire State Building and Chelsea Market
Friendly staff who are generally responsive to guest requests
Good to Know
Long wait times for elevators and frequent congestion
Compact room sizes and signs of aging facilities
Occasional street noise and lack of in-room mini-fridges
Recommended For
Sightseers — The location is ideal for travelers who need frequent access to major Manhattan attractions.
Business Travelers — The proximity to Penn Station makes it convenient for those traveling between cities.
Ratings by Booking Site
Overall 7.8/10 · 4 sites · Based on 10,997 reviews
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FAQ
Typically, check-in starts at 3:00 PM and check-out is by 11:00 AM. Please contact the hotel directly for exact times.
DoubleTree by Hilton Hotel New York City - Chelsea has received a rating of 7.8/10 from 141 guests.