Hotel Analysis
Based on 4 sites · 1,558 reviews
Located in the Midlothian area of Richmond, this hotel leaves a positive impression on guests primarily through its friendly staff. Praise for the front desk and dining room service is a recurring theme in guest reviews.
Regarding rooms and facilities, there are mixed evaluations. While some guests find the rooms spacious and the beds comfortable, others consistently point out the aging facilities and maintenance issues in the bathrooms. Noise from heating and cooling units and occasional cleanliness concerns in rooms are noted as areas for improvement.
Additionally, there is significant dissatisfaction regarding the hotel's parking fee policy. Guests express frustration over having to pay for parking on-site. The breakfast service also receives feedback that it does not offer sufficient value for its price.
Strengths
Friendly and dedicated service from front desk and dining staff
Spacious and comfortable beds that satisfy most guests
Indoor pool facilities suitable for family travelers
Good to Know
Aging facilities and inadequate bathroom maintenance
Dissatisfaction with additional parking fees
Breakfast service with low value for money
Recommended For
Business travelers — High satisfaction among business visitors due to friendly staff and convenient location.
Family travelers — Equipped with an indoor pool, making it suitable for spending time with children.
Ratings by Booking Site
Overall 8.0/10 · 4 sites · Based on 1,558 reviews
Guest Reviews
4 booking sites · 1,558 reviews
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FAQ
Yes, there is an additional fee for parking on-site. Many guests have expressed dissatisfaction with this policy, so please check before booking.
Guests are highly satisfied with the friendly and dedicated service provided by the front desk and dining staff.
While many guests find the rooms spacious and the beds comfortable, there are reports of aging facilities and maintenance issues in the bathrooms.
There are many opinions that the breakfast service does not offer good value for the price.
The hotel features an indoor pool, making it suitable for families to spend time with their children.