Hotel Analysis
Based on 4 sites · 1,896 reviews
Located in the heart of Richmond, Embassy Suites by Hilton Richmond is known for its spacious suites and breakfast service. Guests frequently highlight the convenient location near shopping and dining, as well as the complimentary breakfast and evening reception.
However, recurring concerns regarding facility aging are evident. Many guests report issues with HVAC malfunctions, plumbing problems, and worn-out room interiors. Some have also expressed dissatisfaction with cleanliness.
Overall, while service and location are generally well-regarded, travelers sensitive to room conditions should check recent reviews. It remains a viable option for those prioritizing value and location.
Strengths
High satisfaction with breakfast service and evening reception
Convenient location near major shopping and dining areas
Spacious rooms suitable for families
Staff are frequently described as friendly and professional
Good to Know
Frequent reports of HVAC malfunctions and temperature control issues
Complaints regarding plumbing issues and facility aging (peeling wallpaper, broken furniture)
Dissatisfaction from guests unaware of the separate parking fee
Recommended For
Families — Spacious suite layouts and complimentary breakfast are highly valued by family travelers.
Value-conscious travelers — Considering the location and breakfast benefits, it offers reasonable value.
Ratings by Booking Site
Overall 7.1/10 · 4 sites · Based on 1,896 reviews
Guest Reviews
4 booking sites · 1,896 reviews
Frequently Mentioned
Expedia
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Couple
Booking.com
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Other
Trip.com
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Family
Nearby
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FAQ
Typically, check-in starts at 3:00 PM and check-out is by 11:00 AM. Please contact the hotel directly for exact times.
Embassy Suites by Hilton Richmond has received a rating of 8.4/10 from 15 guests.