Hotel Analysis
Based on 4 sites · 3,263 reviews
Located in the Cool Springs commercial district of Franklin, this hotel is popular with families for its spacious suites and complimentary breakfast. Its proximity to shopping malls and restaurants makes it a convenient base for travelers.
However, guests must be aware of ongoing major renovations. Frequent complaints regarding construction noise, dust, and limited facility access are common. Checking the status of these renovations before booking is highly recommended.
Opinions on room condition and cleanliness are mixed. While some guests appreciate the tidy rooms, others have reported issues with aging facilities or hygiene concerns. Staff friendliness is frequently praised, though there is frustration regarding the lack of prior communication about construction impacts.
Strengths
Spacious room layouts suitable for families
High satisfaction with complimentary breakfast and omelet station
Convenient location near shopping malls and commercial areas
Friendly and helpful staff service
Good to Know
Noise and dust caused by major renovations
Issues with aging facilities and cleanliness in some rooms
Guest dissatisfaction regarding paid parking policies
Recommended For
Families — The free child stay policy and spacious suites are highly valued by family travelers.
Shoppers — Excellent accessibility to nearby malls and restaurants makes it ideal for those focused on shopping.
Ratings by Booking Site
Overall 8.2/10 · 4 sites · Based on 3,263 reviews
Guest Reviews
4 booking sites · 3,263 reviews
Frequently Mentioned
Expedia
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Family
Booking.com
Trip.com
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Family
Nearby
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FAQ
Typically, check-in starts at 3:00 PM and check-out is by 11:00 AM. Please contact the hotel directly for exact times.
Embassy Suites by Hilton Franklin Cool Springs has received a rating of 7.4/10 from 10 guests.