Hotel Analysis
Based on 2 sites · 6,380 reviews
Located by the river in Hangzhou, this 5-star hotel offers a modern design and convenient accessibility. Guests generally appreciate the hotel's location and modern facilities, often noting the efficiency of the elevators.
However, there are areas for improvement regarding service. Feedback highlights difficulties with English communication at the front desk and challenges in processing business invoices. Additionally, some guests have pointed out concerns regarding room maintenance and hygiene.
Overall, while the location and modern atmosphere are strengths, potential guests should be aware that communication barriers and room upkeep may impact the stay experience.
Strengths
Convenient location by the river with good accessibility
Modern and clean interior design and facilities
Fast and efficient elevator system
Good to Know
Difficulty with English communication at the front desk
Inadequate room hygiene and facility maintenance
Complex administrative processes for business travelers
Recommended For
Tourists — Suitable for travelers who prefer a riverside location and modern facilities in Hangzhou.
Ratings by Booking Site
Overall 9.5/10 · 2 sites · Based on 6,380 reviews
Guest Reviews
2 booking sites · 6,380 reviews
Frequently Mentioned
Booking.com
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FAQ
While the location and facilities are modern, some guests have noted difficulties with English communication at the front desk and administrative tasks like invoice processing.
There have been some reports from guests regarding concerns about room hygiene and facility maintenance.
Guests generally find the riverside location convenient and appreciate the fast elevator system within the hotel.