Hotel Analysis
Based on 3 sites · 6,589 reviews
This 4-star hotel is in Hanoi's Old Quarter, just a 3-5 minute walk to Hoan Kiem Lake, making sightseeing convenient. Guest reviews frequently highlight the staff's friendliness and the great location.
Across booking sites, guests repeatedly praise staff for helping with tour bookings, airport pickups, and restaurant recommendations. Rooms are clean with comfortable beds and good soundproofing. Breakfast is tasty and fresh, with both Vietnamese and Western options commonly complimented.
Some reviews note that facilities feel a bit dated and shower pressure is weak. Occasional mentions of door-closing noise appear.
It's especially suitable for tourists and families. Solo female travelers felt safe and peaceful here.
Strengths
Many reviews praise the walkable distance to Hoan Kiem Lake and Old Quarter for easy sightseeing
Staff repeatedly lauded for assisting with airport pickups, tour bookings, and restaurant recommendations
Rooms described as clean with comfortable beds and good soundproofing across reviews
Breakfast praised as fresh with tasty Vietnamese options in multiple sites
Good to Know
Several reviews mention rooms feeling a bit dated
Shower pressure weak and door-closing noise noted occasionally
Recommended For
Families — Spacious family rooms, free child policy, and staff attentiveness highly rated in family reviews
Couples — Convenient location and satisfying breakfast praised for romantic walks
Solo female travelers — Safe and quiet atmosphere with friendly staff repeated in solo reviews
Ratings by Booking Site
Overall 9.2/10 · 2 sites · Based on 6,589 reviews
Guest Reviews
2 booking sites · 6,589 reviews
Frequently Mentioned
Agoda
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Solo
Trip.com
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Family
Expedia
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Couple
Agoda
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Family with young children
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FAQ
What are the check-in/check-out times at Hanoi Emerald Waters Hotel and Spa?
Typically, check-in starts at 3:00 PM and check-out is by 11:00 AM. Please contact the hotel directly for exact times.
What do guests say about this hotel?
Hanoi Emerald Waters Hotel and Spa has received a rating of 9.2/10 from 6,102 guests.