Hotel Analysis
Based on 4 sites · 953 reviews
Located in the heart of downtown Columbia, South Carolina, this 3-star hotel is frequently praised for its convenient location, making it an ideal base for those attending local events or concerts. Guests generally find the rooms to be spacious and well-maintained.
However, recurring complaints center on check-in delays and service inconsistencies. Many guests report waiting for extended periods in the lobby because their rooms were not ready upon arrival. Additionally, there are frequent mentions of poor communication regarding paid parking and breakfast costs, as well as dissatisfaction with front desk interactions.
While the hotel offers an indoor pool and fitness center, some guests have noted issues with equipment maintenance and overall upkeep. While the location is a clear advantage, the consistency of service and facility management often falls short of guest expectations.
Strengths
Excellent downtown location with easy access to local events and concert venues
Spacious rooms that are generally kept clean
Individual positive feedback regarding friendly staff members
Good to Know
Frequent reports of long wait times due to rooms not being ready at check-in
Lack of clear communication or dissatisfaction regarding paid parking and breakfast fees
Inconsistent facility maintenance in some rooms, including plumbing and lighting issues
Recommended For
Event and Concert Goers — Ideal for travelers looking to save travel time due to its proximity to major downtown venues
Ratings by Booking Site
Overall 7.9/10 · 4 sites · Based on 953 reviews
Guest Reviews
4 booking sites · 953 reviews
Frequently Mentioned
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FAQ
Yes, it is located in the heart of downtown, making it very convenient for accessing major concert halls and event venues.
Yes, there are recurring reports from guests about long wait times in the lobby due to rooms not being ready on time.
Yes, both parking and breakfast are charged separately, and some guests have noted a lack of clear information regarding these costs.
While generally spacious and clean, there have been some reports of maintenance issues such as lighting or plumbing in certain rooms.
Yes, the hotel offers a free stay policy for children, making it a cost-effective option for families.