Hotel Analysis
Based on 4 sites · 1,330 reviews
Located near the San Antonio Airport, this 3-star hotel is frequently noted for its convenient location. However, reviews consistently highlight significant concerns regarding facility maintenance and aging.
While some guests appreciate the spacious rooms and comfortable bedding, many report issues with the overall upkeep. Common complaints include malfunctioning jetted tubs, stained carpets, and hygiene issues in certain rooms, suggesting a lack of consistent maintenance.
Notably, the absence of an airport shuttle—despite being advertised—is a recurring point of frustration for guests. Due to the discrepancy between the hotel's stated amenities and the actual guest experience, potential visitors should manage their expectations.
Strengths
Convenient location near the airport
Spacious rooms and comfortable bedding
Friendly and helpful front desk staff
Good to Know
Aging facilities and poor cleanliness
Airport shuttle service is not actually provided
Malfunctioning amenities such as jetted tubs
Recommended For
Travelers needing airport proximity — Consistently praised for its convenient location near the airport
Budget-conscious business travelers — Often chosen for location and price despite aging facilities
Ratings by Booking Site
Overall 7.8/10 · 4 sites · Based on 1,330 reviews
Guest Reviews
4 booking sites · 1,330 reviews
Frequently Mentioned
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FAQ
Many guests have reported that the airport shuttle service is not actually operational, despite information to the contrary. It is recommended to arrange your own transportation.
Numerous guests have reported issues with jetted tubs not working or leaking. If you are booking specifically for this amenity, please verify its status beforehand.
While there are some shops nearby due to the airport location, the immediate area is not highly commercialized.
The rooms are spacious, which is a plus for families, but satisfaction can vary due to concerns regarding facility aging and cleanliness.
Some guests have mentioned experiencing long wait times during check-in due to staffing issues, especially during peak periods or when the hotel is fully booked.