Hotel Analysis
Based on 4 sites · 2,811 reviews
Located in Midtown East, Manhattan, this 4.5-star hotel is famous for its iconic exterior and grand lobby, often featured in television series. Guests consistently praise its prime location, offering easy access to Fifth Avenue and Rockefeller Center.
However, recurring feedback points to aging room facilities. Many guests report issues such as sagging mattresses, drainage problems in bathrooms, and inconsistent cleanliness, which often fall short of expectations for a luxury property. The lack of complimentary in-room coffee or tea facilities is also a frequent point of frustration.
Service experiences vary significantly. While some guests appreciate the helpful staff, others report long check-in queues and unprofessional interactions. While the location and views remain strong selling points, the overall consensus suggests a need for better maintenance and more consistent service standards.
Strengths
Prime location near major landmarks like Fifth Avenue and Rockefeller Center
Iconic and beautiful exterior and lobby atmosphere
Impressive views available from the heart of Manhattan
Good to Know
Sagging mattresses and aging room facilities
Lack of complimentary in-room coffee and tea
Long wait times at check-in and inconsistent service quality
Recommended For
Sightseers — Ideal for those who prioritize walking distance to Fifth Avenue and major attractions.
Photography enthusiasts — The hotel's iconic lobby and exterior are frequently mentioned as great photo spots.
Ratings by Booking Site
Overall 8.8/10 · 4 sites · Based on 2,933 reviews
Guest Reviews
4 booking sites · 2,933 reviews
Frequently Mentioned
Expedia
·
Couple
Agoda
·
Family
Booking.com
·
Other
추천 영상
Nearby
Google MapsLoading map...
New York Popular Tours & Activities
View all activities →This post contains affiliate links and we may earn a commission.
FAQ
Yes, it is in a prime location within walking distance of Fifth Avenue and Rockefeller Center.
Many guests have noted that complimentary in-room coffee machines or tea bags are not provided.
Several guests have mentioned that the facilities feel dated, with specific concerns regarding mattress comfort and bathroom fixtures.
Some guests report long queues during peak times, so it is advisable to plan accordingly.
While the location and room size are great for families, satisfaction can vary depending on the maintenance of the specific room assigned.