Hotel Analysis
Based on 3 sites · 858 reviews
Located in Grand Rapids, this hotel offers spacious rooms with kitchen facilities, making it suitable for extended stays or family travelers. Many guests provide positive feedback regarding the room size and the comfort of the bedding.
However, guest reviews frequently highlight concerns regarding service and maintenance. Common complaints include a lack of prior notice regarding the security deposit, unprofessional staff behavior, and inconsistent cleanliness.
Operational issues such as broken elevators, poorly plowed parking lots, and malfunctioning in-room appliances are also noted. It is advisable to consider these maintenance factors when planning your stay.
Strengths
Spacious rooms with kitchen facilities are suitable for families
Many guests find the bedding and mattresses comfortable
Convenient location with plenty of dining options nearby
Good to Know
Lack of prior notice regarding the required security deposit
Inconsistent cleanliness with reports of dust and stains
Frequent complaints about rude or unhelpful staff behavior
Recommended For
Family travelers — Spacious rooms with kitchen facilities are ideal for families or extended stays.
Value-conscious travelers — Good access to nearby restaurants and reasonable pricing for the room size.
Ratings by Booking Site
Overall 7.7/10 · 3 sites · Based on 858 reviews
Guest Reviews
3 booking sites · 858 reviews
Frequently Mentioned
Expedia
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Family
Booking.com
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Solo
Agoda
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Solo
Nearby
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FAQ
Yes, the hotel features spacious rooms with full kitchen facilities, making it convenient for families. Policies like free stays for children and pet-friendly options are also available.
Yes. According to guest reviews, a security deposit is required upon check-in. It is recommended to be prepared for this additional charge beyond the booking price.
The hotel is located near 28th Street, where a variety of restaurants are concentrated, making it very easy to find places to eat.
Most rooms include kitchen appliances for basic cooking. However, some guests have noted that the condition of these appliances can be inconsistent.
Yes, an airport shuttle service is provided for convenient travel to and from the airport. It is recommended to contact the hotel in advance to confirm the schedule.