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Hotel Analysis
Based on 4 sites · 2,542 reviews
Pullman Hanoi Hotel is a 4.5-star property 3km from downtown Hanoi. Guest reviews frequently highlight the friendly staff and spacious rooms.
Across booking sites, comments repeat about 'helpful staff with good English communication.' Breakfast is praised for its variety and taste, and rooms are consistently noted as comfortable and clean. The location is convenient for walking or short trips to sites like the Temple of Literature or Ho Chi Minh Mausoleum.
However, some reviews mention facilities feeling dated and dim room lighting as drawbacks. It's a bit far from the Old Quarter, requiring taxis.
It seems a stable choice for business travelers or families.
Strengths
Reviews across sites repeat that staff are friendly and helpful
Rooms are spacious, clean, and comfortable according to many
Breakfast variety and taste are commonly praised
Convenient access to sites like Temple of Literature
Good to Know
Facilities and rooms feel dated in some reviews
Room lighting is dim and inconvenient for work
Far from Old Quarter, needing taxis
Recommended For
Business travelers — High satisfaction with staff help, breakfast, and convenient location in reviews
Families — Positive family reviews on spacious rooms and cleanliness
Couples — Repeated couple satisfaction with comfortable rooms and service
Ratings by Booking Site
Overall 8.1/10 · 3 sites · Based on 2,542 reviews
Guest Reviews
3 booking sites · 2,542 reviews
Frequently Mentioned
Agoda
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Family with teens
Trip.com
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Business
Agoda
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Business
Booking.com
Trip.com
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Business
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FAQ
What are the check-in/check-out times at Pullman Hanoi Hotel?
Typically, check-in starts at 3:00 PM and check-out is by 11:00 AM. Please contact the hotel directly for exact times.
What do guests say about this hotel?
Pullman Hanoi Hotel has received a rating of 8.1/10 from 1,757 guests.