Hotel Analysis
Based on 3 sites · 548 reviews
The Westin Richmond is a 4-star hotel located in Richmond, VA. Guest reviews frequently mention its convenient location and spacious, clean rooms.
Across booking platforms, comments like 'comfortable beds and pillows' and 'helpful, friendly staff' appear repeatedly. Pet-friendly policy is also noted positively, along with the modern lobby and room layout.
However, several reviews point out that only one elevator was working, causing long waits. Some guests also mentioned delayed check-in or room cleaning.
It suits business travelers and families.
Strengths
Convenient location with easy access to nearby stores is frequently praised
Spacious, modern rooms with comfortable beds and pillows are repeatedly mentioned
Staff is described as friendly and helpful in many reviews
Pet-friendly policy allows guests to stay with their animals
Good to Know
Only one elevator working caused long waits according to multiple reviews
Delayed check-in or late room cleaning was mentioned in some reviews
Recommended For
Couples — Many reviews praise spacious rooms, comfortable beds and friendly staff
Families — Pet-friendly and free stay for children under 12 is noted
Business — Convenient location and quiet environment suit business travelers
Ratings by Booking Site
Overall 8.5/10 · 3 sites · Based on 548 reviews
Guest Reviews
3 booking sites · 548 reviews
Frequently Mentioned
Booking.com
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Other
Trip.com
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Couple
Booking.com
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Other
추천 영상
Nearby
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FAQ
Up to two pets per room are allowed. Many guests mentioned staying comfortably with their animals.
During some periods only one elevator was operational, leading to long waits. This was especially noted on busy weekends with events.
Most reviews describe rooms as clean and modern. A few guests reported cleaning being skipped for a day.