Hotel Analysis
Based on 2 sites · 39 reviews
Located in Irvington, New Jersey, this property faces significant issues regarding check-in procedures and operational reliability. Multiple guest reviews highlight the absence of a front desk, leading to instances where guests were unable to enter the property upon arrival.
Communication is reported to be extremely difficult, with guests noting that refund requests and cancellations are handled unprofessionally or ignored. There are repeated accounts of confirmed bookings being refused at the door due to overbooking or construction issues.
Given the consistent reports of poor management and lack of accountability, extreme caution is advised when considering this property.
Good to Know
Frequent check-in failures due to the absence of a front desk
Multiple reports of confirmed bookings being refused upon arrival
Unprofessional handling of refund requests and poor communication
Ratings by Booking Site
Overall 5.2/10 · 1 sites · Based on 39 reviews
Guest Reviews
1 booking sites · 39 reviews
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FAQ
According to guest reviews, there is no front desk on-site, and many have reported significant difficulties during the check-in process.
Yes, there have been reports of confirmed bookings being refused upon arrival, so caution is advised.
No, guests have frequently complained that refund requests are met with uncooperative responses and that they were unable to get their money back.
Guests report that communication is limited to text messages, which are often unprofessional or go unanswered.
Due to low reliability in management and frequent issues with check-in and refunds, careful consideration is recommended before booking.



















