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Based on 1 sites · 254 reviews
Yishang Hotel in Guangzhou faces significant issues regarding its reservation system and operational integrity. Numerous guests have reported that upon arrival, the hotel staff claimed their reservations did not exist or refused to honor bookings made through online platforms, often demanding additional payments on-site.
The primary concern highlighted in guest reviews is the disconnect between booking platforms and the hotel's actual management. Many travelers have been left stranded or forced to pay twice for their stay due to these systemic failures.
Furthermore, guests have noted that the actual building facade does not match the photos provided on booking sites, and the location is described as being far from the city center, contradicting the information provided online. Extreme caution is advised for anyone considering a stay here.
Frequent reports of reservations made via platforms not being honored or recognized on-site
Staff demanding additional payments or causing double-billing issues
Discrepancy between the building's actual appearance and the photos on booking sites
Location is reported to be far from the city center, contrary to online descriptions
Overall 8.2/10 · 1 sites · Based on 254 reviews
1 booking sites · 254 reviews
Frequently Mentioned
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Yes, many guests have reported that their reservations made through booking platforms were not recognized or were refused by the hotel staff upon arrival. It is highly recommended to exercise caution.
Some guests have noted that the hotel is located much further from the city center than the online description suggests.
There are reports of guests being asked to pay again on-site because their original booking could not be found, which may lead to double-billing issues.
Guests have complained that the actual building facade does not look like the photos provided on booking platforms.
Due to recurring issues with reservation systems and on-site management, many guests have expressed dissatisfaction. It is advisable to consider alternative accommodations for a more reliable experience.
