Truly Excellent Hotels & More

"Unless you have 100% customer satisfaction, you must improve". These words, once written by Horst Schulze, today embody more than ever the pursuit of true excellence. As the founder of the renowned Ritz-Carlton Hotel Company, he recognized early on that a hotel's most valuable resource is its employees, who are the most important driving force in creating a perfect hotel experience. Inspired by Horst Schulze's understanding of excellence & driven by my professional interest in the luxury hot...