Hotel Analysis
Based on 4 sites · 2,246 reviews
A 5-star luxury hotel located inside Roppongi Hills. Guests frequently mention spacious rooms and stylish interiors in reviews.
Reviews across booking sites repeatedly praise the 'friendly and attentive staff.' Connected to Roppongi Hills, it's convenient for shopping, dining, and Mori Art Museum access. Pool, spa, and gym facilities are well-regarded as rest spots after city exploration. Some highlight Tokyo Tower or Mt. Fuji views with satisfaction.
However, as an older hotel, some note dated facilities, room noise, and uncomfortable mattresses. Low-floor or construction-view rooms draw complaints.
Suits families, couples, and business travelers with its location and service.
Strengths
Spacious rooms and stylish interiors stand out among Tokyo hotels in many reviews
Staff's friendly and attentive service is repeatedly mentioned across reviews
Convenient connection to Roppongi Hills for shopping and sightseeing is commonly praised
Pool, spa, and gym facilities are great for rest after city travel, per reviews
Good to Know
Dated facilities and old gym equipment noted as complaints due to hotel's age
Noise or construction views in some rooms mentioned as issues
Uncomfortable mattress or pillows appear in scattered reviews
Recommended For
Families — Child-free policy, spacious rooms, and family-friendly facilities satisfy in reviews
Couples — Stylish rooms, spa, and bar praised for romantic time in many reviews
Business travelers — Roppongi location, concierge, and transport convenience highly rated in business reviews
Ratings by Booking Site
Overall 9.1/10 · 4 sites · Based on 2,246 reviews
Guest Reviews
4 booking sites · 2,246 reviews
Frequently Mentioned
Booking.com
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Solo
Booking.com
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Trip.com
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Family
Agoda
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Business
Agoda
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FAQ
What are the check-in/check-out times at Grand Hyatt Tokyo?
Typically, check-in starts at 3:00 PM and check-out is by 11:00 AM. Please contact the hotel directly for exact times.
What do guests say about this hotel?
Grand Hyatt Tokyo has received a rating of 8.8/10 from 778 guests.