Hotel Analysis
Based on 4 sites · 2,492 reviews
A 2.5-star hotel in central Kusatsu. Guests often mention how convenient the location is near the station.
Reviews across sites repeatedly praise the staff's friendliness and helpfulness, and the tasty breakfast. Solo travelers say the room is sufficient for one and the bed is comfortable. Business guests appreciate thoughtful services like snow removal assistance on snowy days.
However, complaints about aging facilities include poor AC efficiency, noise, and weak fridge. Some note dark rooms, inadequate cleaning, and poor dryer function in laundry.
Suitable for business travelers or solo visitors seeking affordable stays near the station.
Strengths
Many reviews say location near station makes travel and nearby dining convenient
Staff friendliness and thoughtful help, especially snow removal, impress repeatedly
Breakfast is tasty with good variety across sites
Comfortable bed and sufficient room size for solo use
Good to Know
Aging facilities lead to poor AC efficiency, hot rooms or noise complaints
Laundry dryer weak and some cleaning issues noted
Some rooms have fridge noise, odors, or dim lighting
Recommended For
Solo travelers — Rooms sufficient for one and convenient station location praised
Business travelers — Staff assistance and location highly rated in business reviews
Budget travelers — Satisfied as affordable basic stay near station
Ratings by Booking Site
Overall 7.3/10 · 4 sites · Based on 2,492 reviews
Guest Reviews
4 booking sites · 2,492 reviews
Frequently Mentioned
Agoda
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Family with young children
Agoda
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Business traveler
Agoda
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Solo traveler
Booking.com
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Solo
Expedia
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Solo
Nearby
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FAQ
Typically, check-in starts at 3:00 PM and check-out is by 11:00 AM. Please contact the hotel directly for exact times.
Urban Hotel Kusatsu has received a rating of 7.4/10 from 1,197 guests.