Hotel Analysis
Based on 4 sites · 827 reviews
A 3-star hotel in central Kusatsu City. Guests frequently mention 'spacious and clean rooms.' Reviews repeatedly praise the modern, well-maintained bathrooms after remodeling.
Across booking sites, many note the 'wide and convenient parking.' Family travelers appreciate washers, dryers, and microwaves in rooms or on floors. Staff kindness and tasty breakfast are commonly praised. Quiet environment for comfortable rest is a common theme.
However, some find the 10-minute walk to the station inconvenient. Inconsistent front desk responses or weak shower pressure are occasional complaints. Some note the building feels dated.
Best for drivers or families. Spacious rooms and parking convenience stand out.
Strengths
Rooms are spacious and clean, repeated across multiple sites
Wide parking lot easy to use freely, many mentions
Washers, dryers, microwaves on floors convenient for families
Friendly staff and tasty breakfast commonly noted
Quiet environment for comfortable rest praised
Good to Know
10-minute walk to station complained in several reviews
Inconsistent front desk responses or confusing room key policy
Weak shower pressure or small toilet mentioned in some
Recommended For
Drivers — Wide flat parking lot freely usable, repeated in reviews
Families — Spacious rooms with washers, microwaves suit families with kids
Solo travelers — Large rooms with sofas and tables for comfortable rest
Ratings by Booking Site
Overall 7.9/10 · 4 sites · Based on 827 reviews
Guest Reviews
4 booking sites · 827 reviews
Frequently Mentioned
Booking.com
Booking.com
Agoda
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Solo
Agoda
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Family with kids
Expedia
Nearby
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FAQ
What are the check-in/check-out times at Hotel 21?
Typically, check-in starts at 3:00 PM and check-out is by 11:00 AM. Please contact the hotel directly for exact times.
What do guests say about this hotel?
Hotel 21 has received a rating of 7.9/10 from 360 guests.