Hotel Analysis
Based on 3 sites · 1,115 reviews
Located in the Polaris area of Columbus, Ohio, this 3.5-star hotel offers a convenient location near major shopping malls and convention centers. However, guest experiences are notably mixed.
Positive feedback frequently highlights the modern interior design of the rooms and the friendliness of some staff members. Guests appreciate the practical in-room amenities such as microwaves and refrigerators.
Conversely, there are recurring complaints regarding facility maintenance and cleanliness. Many guests have pointed out that key amenities like the pool and hot tub have been out of service for extended periods without prior notice. Issues such as stains in rooms, poor housekeeping, and broken equipment are frequently mentioned, suggesting that guests should verify current facility status before booking.
Strengths
In-room amenities like microwaves and refrigerators are highly practical
Some staff members are noted for their friendly and helpful service
The modern and clean interior design of the rooms is appreciated by many guests
Good to Know
Key amenities like the pool and hot tub are frequently out of service
Recurring complaints about poor room cleanliness and visible stains
Lack of proper facility maintenance, including broken elevators and ice machines
Recommended For
Shoppers — The hotel is located near major shopping malls like Polaris Fashion Place, making it convenient for shopping trips.
Practical Travelers — Suitable for business travelers who need in-room appliances and proximity to local convention centers.
Ratings by Booking Site
Overall 8.2/10 · 3 sites · Based on 1,115 reviews
Guest Reviews
3 booking sites · 1,115 reviews
Frequently Mentioned
Agoda
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Solo traveler
Trip.com
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Couple
Expedia
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Other
Nearby
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FAQ
Recent guest reviews frequently mention that the pool and hot tub have been closed for an extended period. It is highly recommended to contact the hotel directly to verify their current status before booking.
Rooms are equipped with a microwave and a refrigerator, which are convenient for storing and heating simple meals.
Yes, the hotel is located near major shopping malls like Polaris Fashion Place, making it very convenient for shopping and dining.
Complimentary breakfast is not provided. Guests are encouraged to explore nearby dining options.
While the hotel has family-friendly policies such as free stays for children, there have been complaints regarding facility maintenance. It is advisable to check the room condition upon arrival.