Hotel Analysis
Based on 3 sites · 908 reviews
This is a 2.5-star property located in Fulton, Missouri. Guest reviews consistently highlight concerns regarding the aging facilities and operational practices.
Many guests express strong dissatisfaction with the security deposit policy and the lack of transparency in the refund process. Additionally, negative experiences regarding room cleanliness, malfunctioning TV remotes, and damaged furniture are frequently reported.
Some guests note that staff responsiveness is inconsistent and that services promised at the time of booking are sometimes unavailable. Overall, the consensus is that the property requires significant facility modernization and service standardization.
Strengths
Some guests mentioned that their rooms were clean and well-stocked
Good to Know
Numerous complaints regarding opaque security deposit policies and failure to receive refunds
Recurring issues with facility maintenance, including damaged furniture, poor cleanliness, and malfunctioning equipment
Frequent reports of unprofessional or unfriendly staff behavior
Recommended For
Not Applicable — Due to the overwhelming number of negative reviews regarding facilities and service, it is difficult to recommend this property to any specific traveler type
Ratings by Booking Site
Overall 5.6/10 · 3 sites · Based on 908 reviews
Guest Reviews
3 booking sites · 908 reviews
Frequently Mentioned
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FAQ
Yes, a security deposit is required at check-in. Many guests have reported difficulties in getting this deposit refunded or issues with the transparency of the process.
Cleanliness ratings are very low. Numerous guests have complained that rooms were dirty or poorly maintained.
No, breakfast is not provided. Despite some expectations, guests frequently report that no breakfast service is available.
No. There are recurring complaints about malfunctioning TV remotes, damaged furniture, and broken equipment like ice machines.
The majority of guest reviews express dissatisfaction with the staff's attitude and lack of professional training.