Hotel Analysis
Based on 4 sites · 4,635 reviews
Hyatt Herald Square New York is a 4-star hotel located in the heart of Manhattan, near the Empire State Building and Macy's. Guests consistently highlight its prime location, which offers easy walking access to major NYC landmarks and subway lines.
Rooms are generally praised for their cleanliness and modern interior, with some high-floor rooms offering views of the Empire State Building. The rooftop bar and the helpful, friendly staff are also frequently mentioned as highlights of the stay.
However, some guests have reported issues regarding building maintenance, such as long wait times for elevators due to construction or noise disturbances. Potential guests should also note that rooms are relatively compact, typical of NYC hotels, and there have been occasional concerns regarding additional fees.
Strengths
Prime location within walking distance of the Empire State Building and major shopping malls
Excellent room cleanliness and well-maintained facilities
Rooftop bar offering views of the Empire State Building
Generally friendly and responsive staff service
Good to Know
Long elevator wait times due to maintenance or construction
Noise disturbances from outside or within the building in some rooms
Limited storage space and compact room sizes
Recommended For
Sightseers — Convenient access to major landmarks like the Empire State Building and subway lines
Shoppers — Excellent proximity to Macy's and other nearby shopping malls
Ratings by Booking Site
Overall 8.4/10 · 4 sites · Based on 4,635 reviews
Guest Reviews
4 booking sites · 4,635 reviews
Frequently Mentioned
Agoda
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Solo traveler
Booking.com
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Family
Trip.com
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Solo traveler
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FAQ
Typically, check-in starts at 3:00 PM and check-out is by 11:00 AM. Please contact the hotel directly for exact times.
Hyatt Herald Square New York has received a rating of 8.3/10 from 59 guests.