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Based on 1 sites · 2,351 reviews
Located in the heart of Hangzhou, this 5-star hotel is well-regarded for its sophisticated interior and high-quality service. In particular, the staff's fluent English and attentive concierge service are frequently praised by guests.
The rooms are comfortable and well-designed, with many guests highlighting the quality of the bedding and the excellent breakfast buffet. Modern amenities, including an indoor pool and fitness center, are well-maintained, making it a suitable choice for both relaxation and fitness.
However, some guests have noted concerns regarding the aging of the rooms and occasional cleanliness issues. As it is located some distance from the subway station, many recommend using ride-hailing services for more convenient travel.
Fluent English-speaking staff and attentive concierge service
Fresh and diverse breakfast buffet options
Comfortable bedding and pleasant room environment
Well-maintained modern swimming pool and fitness facilities
Signs of aging in some rooms and occasional cleanliness concerns
Distance from the subway station makes walking inconvenient
Business travelers — Many reviews highlight that the fluent English service and concierge support are highly beneficial for business needs.
Family travelers — The free stay policy for children and comfortable facilities make it popular among families.
Overall 9.1/10 · 1 sites · Based on 2,351 reviews
1 booking sites · 2,351 reviews
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It is a convenient distance for a short car ride to West Lake, and guests appreciate the many restaurants nearby.
Many guests highly praise the staff's fluent English and their proactive assistance.
Yes, it is popular among families due to the free stay policy for children aged 1 to 17.
It is highly rated by guests for its fresh ingredients and diverse menu options.
It is some distance from the subway station, so using a ride-hailing service is recommended over walking.
