Hotel San Moritz - Yuzawa 5-Star Accommodation

Multiple guests have reported that heating systems are faulty, leading to very cold rooms or issues with exhaust fumes. Caution is advised when visiting in winter.

There are recurring complaints that hot water is unavailable due to boiler failures or that shower water pressure is extremely weak.

The public bath operation is inconsistent, and many guests have reported that it is often empty or poorly maintained, making it difficult to use.

Many reviews indicate that communication in Japanese and English is difficult, and satisfaction with service response is generally low.

While it is close to Naeba Ski Resort and others, the path to the hotel is a steep hill, which many guests find very difficult to navigate with luggage.