Hotel Analysis
Based on 5 sites · 1,622 reviews
A 5-star hotel located on the upper floors of Tokyo Midtown Tower in Roppongi. Guest reviews frequently highlight the attentive staff service and room views.
Across multiple booking sites, comments like 'staff greet you by name' and 'respond immediately to small requests' are common. Rooms are spacious with comfortable beds, and guests rave about the Tokyo cityscape and occasional Fuji Mountain views. Couples using it for proposals or anniversaries especially appreciate the staff's cooperation.
However, some reviews note that room facilities feel dated, shower temperature is hard to control, and amenities are lacking. There are also mentions of long waits for drinks at the club lounge.
Best suited for couples or families who value special service and views.
Strengths
Attentive and friendly staff service repeatedly mentioned
Excellent room views and comfortable beds praised often
Staff actively cooperates for special events in reviews
Satisfaction with breakfast and room service food
Convenient Roppongi Midtown location noted
Good to Know
Rooms feel somewhat dated in reviews
Shower temperature hard to control noted
Lack of amenities (shampoo, lotion etc.) complained about
Recommended For
Couples — Proposals and anniversaries praised for staff cooperation and romantic views
Families — High satisfaction with free child policy and breakfast
Business travelers — Attentive service and Midtown location convenient
Special occasion travelers — Many reviews of surprise support
Ratings by Booking Site
Overall 9.4/10 · 5 sites · Based on 1,628 reviews
Guest Reviews
5 booking sites · 1,628 reviews
Frequently Mentioned
라쿠텐트래블
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Family
라쿠텐트래블
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Friends
Trip.com
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Family
Trip.com
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Family
Expedia
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Solo
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FAQ
What are the check-in/check-out times at The Ritz-Carlton, Tokyo?
Typically, check-in starts at 3:00 PM and check-out is by 11:00 AM. Please contact the hotel directly for exact times.
What do guests say about this hotel?
The Ritz-Carlton, Tokyo has received a rating of 8.9/10 from 571 guests.