Hotel Analysis
Based on 5 sites · 2,135 reviews
Palace Hotel Tokyo is a 5-star luxury hotel in Marunouchi, Tokyo, famous for its garden views right in front of the Imperial Palace. Guests frequently mention in reviews that 'rooms are spacious, clean, and have great views.' Attentive staff service is repeatedly highlighted across booking sites.
Reviews across platforms commonly praise 'comfortable beds and excellent bathrooms,' 'impressive Imperial Palace garden views.' The location connects directly to Otemachi subway, making it easy to reach Tokyo Station without getting wet, and it's quiet inside the hotel. Many commend room amenities and turndown service.
Some reviews note breakfast is pricey, outdated shower facilities, or lack of lobby coffee. Club floor guests love lounge perks, but standard rooms miss turndown service.
It suits couples and business travelers who value luxury service and proximity to the Imperial Palace.
Strengths
Reviews repeatedly praise spacious, clean rooms with stunning Imperial Palace garden views
Many commend the attentive and friendly staff service
Comfortable beds and luxurious bathrooms are commonly highlighted
Direct Otemachi station access makes travel easy and the hotel is quiet inside
Good to Know
Some mention breakfast is pricey
Reviews point out outdated shower facilities or pipe smells
Complaints about lack of coffee or water in the lobby
Recommended For
Couples — Many couple reviews enjoy palace views, spacious rooms, and romantic dinners
Business travelers — Direct subway access and quiet setting praised for easy business commutes
Luxury travelers — Attentive service and premium amenities stand out in reviews
Ratings by Booking Site
Overall 9.8/10 · 5 sites · Based on 3,219 reviews
Guest Reviews
5 booking sites · 3,219 reviews
Frequently Mentioned
Booking.com
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Couple
Agoda
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Couple
Agoda
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Expedia
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Solo
Trip.com
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Couple
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FAQ
What are the check-in/check-out times at Palace Hotel Tokyo?
Typically, check-in starts at 3:00 PM and check-out is by 11:00 AM. Please contact the hotel directly for exact times.
What do guests say about this hotel?
Palace Hotel Tokyo has received a rating of 9.4/10 from 1,533 guests.