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Hotel Analysis
Based on 3 sites · 1,454 reviews
A 5-star luxury hotel right behind Tokyo Station. Guests frequently mention the 'perfect location.' It's convenient for transportation near Tokyo Station, with plenty of shopping and dining options nearby.
Reviews across booking sites commonly praise 'spacious and clean rooms' and 'friendly, memorable staff service.' Club lounge users highlight 'great views and high-quality food.' The pool and gym are described as warm and comfortable.
Some reviews note complaints about 'extra hold on reservation amount at check-in,' 'lack of jacuzzi or sauna in the pool,' and 'attitude of certain staff.' There are also mentions of cleaning or bed comfort issues.
Suitable for families, couples, and business travelers. Especially recommended for those frequently using Tokyo Station.
Strengths
Many reviews praise the convenience of transportation and shopping right next to Tokyo Station
Rooms are spacious, clean, with great views repeatedly mentioned
Staff are friendly, remember names, and service is impressive
Club lounge food and pool·gym facilities are comfortable
Bedding and cleanliness are excellent across reviews
Good to Know
Some complaints about extra hold beyond reservation at check-in
Repeated mentions of lacking jacuzzi or sauna in pool
Complaints about certain staff attitude or insufficient cleaning
Recommended For
Business Travelers — Tokyo Station proximity and club lounge praised in business reviews
Families — High satisfaction with location and facilities in family reviews with kids
Couples — Great views and quiet rooms frequently mentioned in couple reviews
Ratings by Booking Site
Overall 9.5/10 · 3 sites · Based on 1,456 reviews
Guest Reviews
3 booking sites · 1,456 reviews
Frequently Mentioned
Agoda
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Solo Traveler
Expedia
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Couple
Expedia
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Solo
Trip.com
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Family
Trip.com
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Family
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FAQ
What are the check-in/check-out times at Shangri-La Tokyo?
Typically, check-in starts at 3:00 PM and check-out is by 11:00 AM. Please contact the hotel directly for exact times.
What do guests say about this hotel?
Shangri-La Tokyo has received a rating of 9.2/10 from 718 guests.